HOW TO CONTACT US
We are currently experiencing a higher than usual volume of contact from our customers through the contact form and via telephone so it is taking longer to respond.
Covid-19 Update: Important Delivery Information
If you have received a despatch notification email from us, your order will be with you shortly. We ask that you allow 4-5 working days after receiving this email before contacting us to chase delivery. This will enable us to most efficiently employ the limited resources of our sales and customer service personnel who are home working.
Please be aware that our distribution warehouses are operating with reduced staff levels and zonal picking, so shipments are taking longer than usual to be picked and despatched, and orders for multiple items will almost certainly arrive on different days. We are currently only being issued with a master consignment number and your tracking link may not live up until the goods are manifested at the collecting depot. If your delivery is coming via Tuffnells, the number we are provided with is unfortunately not trackable. The courier network is also experiencing a higher volume of traffic due to the increase in online orders, so this may also cause delays.
We very much appreciate your patience during these unprecedented times. Thank you.
To place an order with a Sales Advisor: 0800 014 8700
International Calls: +44 (0)1844 340651
We support all the products we sell but we are not a parts specialist and do not hold a stock of parts ready for despatch. For non-stock parts fill in the contact form above. Please provide as much information about the make and model of your machine and, most helpful, a part number.
Please note: non-stock parts orders are subject to a minimum order value of £12.00 plus £6.90 postage and packing. Thank you.
WRITE TO US
27-29 Summerleys Road