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Delivery Information

UK MAINLAND

Delivery costs to most United Kingdom mainland postcodes are included in the price of our garden machinery products over £50.  For garden hand tools, accessories & parts the cost of delivery will be calculated in your shopping basket according to the weight of the product and your postcode. This will normally incur a charge of £6.99.

Additional delivery charges apply to the following areas and this will be calculated in your shopping basket when you input your postcode:-   

Whilst there is NO additional charge to deliver to east coast of Scotland postcodes, for courier deliveries under 99kg, please allow up to two working days from date of despatch for your order to arrive. 

 

UK OFFSHORE AREAS

We are unable to deliver our products to locations below and the rest of the world as we cannot support them if they become faulty within the warranty period.

OVERSEAS - EUROPE AND THE REST OF THE WORLD

The Green Reaper does not offer a delivery service outside the UK.

Payment

We do not accept payment for international orders by debit/credit card as our system is unable to verify the authenticity of overseas cards, or PayPal. We can accept payment by direct bank account deposit (not cheque). Please email sales@thegreenreaper.co.uk with your billing details and the product/s you wish to purchase to enable us to generate an invoice and payment request. Once payment is received, we will let you know when your order is ready for collection.

Warranty

Our products are covered by a manufacturer's warranty.  In the event of a warranty issue, The Green Reaper will not be liable for transportation costs relating to claims whereby the goods have been delivered outside the UK mainland.

Lithium-Ion Batteries

We are unable to send lithium-ion batteries or any product containing this battery by air, so please be aware that delivery any delivery cost would be at a palletised rate by road freight.

SATURDAY DELIVERY

For an additional charge, we can arrange for orders to be delivered to UK mainland addresses by courier on a Saturday. Please call us on 0800 014 8700 or email us at sales@thegreenreaper.co.uk to obtain a quotation.

 

ADDITIONAL DELIVERY INFORMATION

Whilst we can deliver to an alternative delivery address, please note that for your security, we may require proof of your relationship with the second address. This reduces the possibility of someone else using your card fraudulently. Our Sales Team will call you to arrange this with you.

Stock willing, we aim to dispatch goods within 24 hours of receiving the order, however, please allow up to seven working days for your order to arrive. You will be contacted by email if the order is likely to take any longer. Please note: SCH products are built to order and usually delivered on their own transport so we quote a longer lead time.

An order confirmation email will be sent to your registered email address as soon as you submit the order online.

Please note that additional delivery charges may only be added at time of order processing, and will not always appear in the shopping basket or order confirmation email.

Normal delivery hours are 9am – 5.30pm, Monday to Friday. For security reasons a signature is required to acknowledge receipt. If you know that there will be no one available to sign for your delivery, it may be preferrable to supply an alternative address for delivery.

If no one is available at the delivery address to sign for the goods, the delivery company will leave a calling card. You can simply call the number on the card quoting the card reference number to re-arrange delivery at a more suitable time. Alternatively, you may prefer to collect the goods from your local depot. If you are unable to take delivery and the item is subsequently returned to us, the customer is liable for the cost of returning the goods.

 

ORDER TRACKING

How to track your parcel 

If you choose to register with The Green Reaper, you will receive a member registration email containing your login details.  When you place an order, you will receive an email confirmation of your order. You can login to your account at any time to check the status of your order - i.e. if it has been processed and despatched, etc. To login simply enter your email address and the password provided to track your order or edit your details. 

If you have any questions regarding your order, please contact us using the contact form on our website.  As soon as your goods are despatched, we will notify you by email the method of despatch, together with consignment details, where relevant. We will provide you with a link to our preferred courier's website so you can track your order's progress online.

If you have any further enquiries, please use the contact us form on the footer of our website.  

 

DISCLAIMER

We work closely with our carriers to ensure the best possible service and delivery times, however, some delays may occur which are outside our control.